IFMA’s World Workplace FAQs

Event FAQs


What is IFMA’s World Workplace?

World Workplace is the most longstanding and well-respected learning and networking event for facility management and related professions (IT, PM, HR, engineering, security, real estate, sustainability, energy, etc.).

World Workplace facilitates idea-sharing and knowledge-exchange between all professionals who support the work environment. We come together to find resourceful solutions to common facility challenges; discover achievable strategies that will get the attention of customers, supervisors and colleagues; exchange best practices for managing facilities, teams and projects; and gain new skills, fresh perspectives and a renewed outlook on our future.


Who attends?

World Workplace welcomes more than 4,000 attendees from 40 countries and from every state in the U.S. Attendees represent more than 2,000 companies and a range of workplace-related industries. Practitioners, educators, authors, students, government representatives, members of IFMA and partnering organizations, and exhibiting companies attend annually.


Why attend?

World Workplace focuses on topics of interest and concerns of importance to facility professionals. With an established commitment to excellence, World Workplace is renowned for the superior quality of its educational program, the diversity of products and services in the expo, and for providing a supportive and empowering learning and networking experience.


Where & when?

IFMA’s World Workplace will be held Oct. 26-28 at the Gaylord Palms Resort and Convention Center in Kissimmee, Florida, USA. The conference kicks off Tuesday morning, Oct. 26, and concludes Thursday evening, Oct. 28. A number of knowledge- and contact-building activities are held just prior to the event (CFM Exam Prep Course, Deeper Dive session and require additional registration.


How is the educational program developed?

Each session is hand-selected by a committee of distinguished subject matter experts and knowledgeable practitioners to ensure the value and relevance of presented content. The program committee thoroughly reviews each submission received through our yearly Call for Presentations, evaluating the quality and focus of the content, the applicability of the presentation to the FM profession, and the presenter’s experience and qualifications.

Registration FAQs


Is the CFM Exam Prep Course and the Deeper Dive session included in World Workplace registration?

No. The CFM Exam Prep Course and the Deeper Dive session and other activities taking place prior to Tuesday, Oct. 26 require separate registration. Simply checkmark the course or activity you’d like to attend on your World Workplace registration form, and it will be added to your total event price.


Do you offer a group discount?

Yes. Groups of five or more from the same company with a single company contact will receive the fifth registration FREE. Please contact an IFMA Customer Service Specialist at +1-713-623-4362 or email for details. (Only valid for Full Event and Full Event PLUS! registrations, and must be submitted and/or processed at the same time.)


Can I use a co-worker’s IFMA membership to register at the member rate?

No. IFMA membership is individually based and non-transferable; however, nonmember FM professionals who register for the Full Event receive a complimentary one-year membership in IFMA and a local IFMA chapter.


Is member pricing only available to IFMA members?

Members of the following organizations qualify for member rates: IFMA and FMN. To attend at member rates, you must be a member in good standing of IFMA or a partnering organization and have paid your annual dues by the time of registration.


What is your cancellation policy?

IFMA reserves the right to cancel an IFMA educational event due to low enrollment, unforeseen factors, or any other reason making it practically or economically inadvisable to conduct the event. In the event of cancellation, registrants will be notified as promptly as the circumstances permit (although IFMA cannot be liable for any failure to notify). IFMA, however, cannot be responsible for any other costs, losses or inconveniences that a registrant may incur, such as costs of transportation (plane, train, rental car, etc.), hotel cancellation fees, reservation fees, lost pay, vacation or leave time, etc.


What is your refund policy?

Full refunds will be granted for cancellation received in writing to IFMA prior to August 27, 2021. A 50 percent penalty, plus a US $75 administration fee will be applied to cancellations received in writing to IFMA between Aug. 27th – Sept. 10th, 2021. Refunds will not be granted after Sept. 10th, 2021. Refunds will not be given for no- shows after the conference. You are allowed a one-time transfer for your registration as long as your replacement is a member. If your substitute is not a member, he/she will need to become a member to receive the transfer. Transfers are one-time only and cannot be used from year to year.


I’m traveling from outside the United States — what do I need?

U.S. regulations require security checks for most visitor visas, resulting in a process that may take three months or more to complete. Individuals who require a visa to attend World Workplace, please apply soon. Citizens of certain countries must have an invitation in hand before they can obtain a passport from their government and apply for a U.S. entry visa. International attendees requiring a letter of invitation may email a request to

On-site FAQs


What protocols are being implemented for health and safety precautions regarding COVID-19?

The health and safety of all individuals attending, exhibiting, staffing, and participating in any capacity is our #1 priority. IFMA continues to monitor the circumstances surrounding COVID-19 and has been adapting our protocols to align with guidelines from the federal, state and local health authorities. We are also working closely with Gaylord Palms Resort and all on-site vendors to ensure a safe and comfortable environment. We encourage you to read our health and safety protocols and check back as we will revise our procedures to reflect the current state of the pandemic.


If I receive a positive COVID-19 test result once at the show, can I get a refund of my registration fees?

Onsite registration refunds will be handled on a case-by-case basis.


What’s the recommended dress code?

We want you to be comfortable so that you can fully enjoy your experience. Business casual attire is encouraged. We suggest bringing a light sweater or jacket with you during the day as the rooms are air-conditioned. Casual attire is suitable for the Welcome Reception.


What is the official hotel, and how do I book my room?

IFMA’s hotel block  is at the Gaylord Palms Resort. The booking deadline for discounted rates is Oct. 3. Book your room(s) directly from the World Workplace website.


Does World Workplace have an app?

Search for “IFMA EVENTS” in the iPhone app store or Android market. Access the Attendee Service Center to create a personalized event schedule, review/edit your registration information, download an attendee roster, log CEUs and more.


Is there assigned seating at the sessions or special events?

All seating is general admission — first-come, first-served. For educational sessions, we recommend selecting two in each timeslot in case the room for your first choice fills up. The Opening Keynote, Plenary Session and Awards of Excellence are held in an auditorium, ensuring enough seating for all attendees. Seating is general admission; however, honorees are assigned reserved tables close to the stage.


What on-site services do you provide?

For your comfort and convenience, cell phone charging stations, a medic, business center (for shipping, mailing, faxing, photocopying, printing), information counters (for questions about the conference or local attractions) are provided at the convention center.


Do you practice sustainability at the event?

Yes. IFMA is committed to promoting sustainable business practices and minimizing our carbon footprint at every event.

  • Bins are located throughout the convention center for recycling papers, and used cans/bottles.
  • Post-conference panel notes, presentations, proceedings and session evaluations are available online.
  • Table centerpieces, foam core and other surplus materials and supplies are recycled or donated to a local school or charity.

I was photographed/videotaped at the event — how will you use the photo/video?

By registering for World Workplace, you authorize IFMA the right to photograph and/or videotape you, and to use the photographs/video in all formats and media for any purpose, including but not limited to education, marketing and trade. Registrants hold harmless and release IFMA from all claims arising out of the use of photographs/video, including without limitation all claims for compensation, libel, invasion of privacy or violation of copyright ownership.


My question isn’t listed here — who can I contact for more information?

Email or call +1-713-623-4362.

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